Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

General

How can I cancel my order?

Send us an email to support with your order number and the reason for cancellation. You will then immediately receive confirmation of the cancellation by email.
If your order is already on its way to you, cancellation is no longer possible.

What should I do if I haven't received (part of) my goods?
In most cases, your order is already on its way to your home. If this is not the case, please contact our support team. You can find their contact details below under “Help and Support”.
I'm having trouble ordering, what can I do?
The best thing to do is contact our support team and describe your problem. We will then help you.

FREQUENTLY ASKED QUESTIONS

Shipment

How can I cancel my order?

Send us an email to support with your order number and the reason for cancellation. You will then immediately receive confirmation of the cancellation by email.
If your order is already on its way to you, cancellation is no longer possible.

What should I do if I haven't received (part of) my goods?
In most cases, your order is already on its way to your home. If this is not the case, please contact our support team. You can find their contact details below under “Help and Support”.
I'm having trouble ordering, what can I do?
The best thing to do is contact our support team and describe your problem. We will then help you.

FREQUENTLY ASKED QUESTIONS

Returns and credits

How can I cancel my order?

Send us an email to support with your order number and the reason for cancellation. You will then immediately receive confirmation of the cancellation by email.
If your order is already on its way to you, cancellation is no longer possible.

What should I do if I haven't received (part of) my goods?
In most cases, your order is already on its way to your home. If this is not the case, please contact our support team. You can find their contact details below under “Help and Support”.
I'm having trouble ordering, what can I do?
The best thing to do is contact our support team and describe your problem. We will then help you.
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